Privacy Policy

Last updated: June 2026

At Fadon (www.fadon.in), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

Identity & Contact Information: Name, email address, billing and shipping address.
Payment Information: Payment card details (processed securely via our payment providers; we do not store card data).
Account Information: Username, password, and purchase history if you create an account.
Device & Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs.
Communications: Messages you send us via email or contact forms.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including shipping and delivery.
Send order confirmations, invoices, and shipping updates.
Respond to your queries and provide customer support.
Send promotional communications and offers (only with your consent).
Improve our website, products, and services.
Detect and prevent fraud or unauthorised transactions.
Comply with applicable legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, including:

Payment processors (e.g., Razorpay, Shopify Payments)
Shipping and logistics partners
Email and marketing platforms
Analytics providers (e.g., Google Analytics)

These parties are obligated to keep your information confidential and use it only for the purposes we specify.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal requirements.
Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at support@fadon.in.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.