RETURN, EXCHANGE & DAMAGE POLICY
At FADON, every order is carefully checked before dispatch. As a small independent business, we maintain a clear return and exchange policy to ensure genuine customer concerns can be resolved while preventing misuse of returned products.
Please read this policy carefully before placing your order.
By placing an order with FADON, you acknowledge and agree to the terms below.
1. STRICT 24-HOUR REPORTING WINDOW
Any return, exchange, damage, size, or order-related issue must be reported to FADON within 24 hours of the order being marked as delivered.
This includes:
* Damaged or defective products
* Wrong product received
* Wrong size sent by FADON
* Wrong colour sent by FADON
* Customer size/fit issues
* Requests for a size exchange
We do not provide a 7-day return or exchange window.
Requests made after 24 hours from delivery will not be accepted, including size-exchange requests.
We strongly recommend opening, checking and trying the product for fit as soon as possible after receiving your order.
WhatsApp: [ADD WHATSAPP NUMBER]
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2. FADON FULFILMENT ERROR / DAMAGED PRODUCT
A return or exchange may be approved if:
* The product is received damaged or defective.
* FADON sends a different product from the one ordered.
* FADON sends a different size from the size ordered.
* FADON sends a different colour from the colour ordered.
For example:
Ordered Size 30 → Received Size 34: Wrong size sent by FADON.
Ordered Blue → Received Green: Wrong colour sent by FADON.
These claims must be reported within 24 hours of delivery and must meet our unboxing-video requirements.
All claims are subject to verification and approval by FADON.
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3. CUSTOMER SIZE / FIT ISSUE — SIZE EXCHANGE AVAILABLE
If FADON has delivered the correct size ordered, but the customer finds that the product is too tight, too loose, or does not fit as expected, a size exchange may be requested within 24 hours of delivery, subject to availability and the conditions below.
For example:
Ordered Size M → Received Size M → Size M does not fit: This is considered a customer size/fit exchange, not a wrong-size delivery.
A size exchange can be considered provided that:
* The request is made within 24 hours of delivery.
* The required replacement size is available in stock.
* The product has not been used or worn beyond a reasonable fit check.
* The product has not been washed.
* The product has not been altered.
* All original tags remain attached.
* Original packaging is retained.
* The product is free from stains, perfume, body odour, smoke, damage, or any other signs of use.
* The customer agrees to bear the applicable two-way courier/shipping charges.
TWO-WAY COURIER CHARGES
For exchanges requested due to the customer’s personal size or fit issue, all courier charges are the customer’s responsibility.
This includes:
1. The courier/shipping cost for sending the original product back to FADON; and
2. The courier/shipping cost for sending the replacement size from FADON back to the customer.
FADON will not bear either of these courier charges for customer-requested size/fit exchanges.
The exchange will be processed only after the returned product has been received and inspected by FADON.
If the returned product does not meet the required condition, the exchange may be rejected.
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4. SIZE EXCHANGE IS SUBJECT TO STOCK AVAILABILITY
A size-exchange request does not guarantee that the requested replacement size will be available.
FADON products may be available in limited quantities.
If the requested size is unavailable, our team will inform the customer of the available options, where applicable.
Customers should contact us before sending any product back.
Do not return a product without prior confirmation from FADON.
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5. OFFER, SALE, COMBO & DISCOUNTED PRODUCTS
Products purchased as part of an offer, sale, combo deal, flash sale, special promotion, or discounted-price campaign are generally not eligible for return or size exchange.
This includes, but is not limited to:
* Buy 2 / Combo Offers
* Baggy Jeans Offers
* Flash Sale Products
* Discounted Products
* Clearance / Special Sale Products
* Promotional Deals
* Complimentary / Free Products included with an offer
For such products, a claim will generally be considered only when the product is received damaged/defective or when FADON has sent an incorrect product, subject to verification and the 24-hour reporting requirement.
Change of mind, personal fit preference, or customer-selected wrong size is not eligible for return or exchange on these products.
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6. COMPLETE UNBOXING VIDEO IS MANDATORY FOR DAMAGE / WRONG ITEM CLAIMS
For claims involving a damaged product, wrong product, wrong size sent by FADON, or wrong colour sent by FADON, a complete, continuous and unedited unboxing video is mandatory.
The video must:
* Begin before the parcel/package is opened.
* Clearly show the sealed parcel.
* Show the complete opening process.
* Show the product received.
* Clearly show the claimed damage, defect, incorrect size, incorrect colour, or incorrect product.
* Continue from the beginning of the unboxing until the issue/product is clearly visible.
* Be original and unedited.
The video may be as long as necessary.
However, cut, edited, paused, incomplete, recreated, or separately recorded videos may not be accepted as proof.
If the claimed issue cannot be reasonably verified from the original unboxing video and supporting information, FADON may reject the claim.
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7. CONDITION OF PRODUCTS SENT BACK TO FADON
Any product approved for return or exchange must be returned in its original condition.
The product must be:
* Unused
* Unwashed
* Unaltered
* Unstained
* Free from perfume or other fragrance
* Free from body odour
* Free from smoke smell
* Free from damage caused after delivery
* With all original tags attached
* With original packaging, where applicable
DO NOT REMOVE THE TAGS.
Customers may reasonably check the fit of the product, but the product must not be used or worn for any other purpose.
If our inspection shows signs that the product has been worn, washed, used, altered, damaged, stained, or otherwise returned in a condition different from the condition in which it was delivered, the return/exchange may be rejected.
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8. CHANGE OF MIND / PERSONAL PREFERENCE
We do not provide returns merely because the customer:
* Changed their mind
* No longer wants the product
* Does not like the colour after receiving it
* Does not like the style after receiving it
* No longer requires the product
* Wants a different product instead
A genuine size/fit issue may qualify for a size exchange under Section 3, provided all applicable conditions are satisfied.
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9. HOW TO REQUEST A RETURN / SIZE EXCHANGE
Contact FADON on WhatsApp within 24 hours of delivery.
Please provide:
Order Number / Order ID
Customer Name
Registered Phone Number
Product Name
Size Ordered & Size Received
Reason for Return / Exchange
Clear Photos of the Product
Required Replacement Size, if applicable
For damage, wrong-item, wrong-size-delivered, or wrong-colour claims, please also provide the required complete and unedited unboxing video.
WhatsApp: [ADD WHATSAPP NUMBER]
Our team will review your request and provide further instructions if the request is eligible.
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10. DO NOT SEND RETURNS WITHOUT APPROVAL
Customers must contact FADON and receive return/exchange confirmation before sending any product back.
Simply sending a parcel back to FADON does not automatically make the order eligible for a return or exchange.
Unauthorised returns may not be accepted.
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11. WHY WE HAVE A 24-HOUR POLICY
FADON is a small independent clothing business with limited inventory.
We introduced this 24-hour reporting requirement because products returned after being kept or used for several days can create significant inventory and quality-control issues for a small business.
The 24-hour window gives customers sufficient opportunity to receive the parcel, inspect the product, check the size/fit, and report a genuine issue while allowing us to maintain the quality of products offered to other customers.
For this reason, we do not offer a general 7-day return policy.
Please inspect your order as soon as it is delivered.
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IMPORTANT — PLEASE CHECK YOUR ORDER WITHIN 24 HOURS
Damage / Wrong Item / Wrong Size Sent / Wrong Colour Sent:
Report within 24 hours + required unboxing evidence.
Personal Size or Fit Issue:
Request within 24 hours + replacement subject to stock + customer bears both-way courier charges.
Offer / Sale / Combo / Discounted Products:
No general return or size exchange; eligible issues are limited as described above.
Used / Washed / Altered / Tag-Removed Products:
Not eligible for return or exchange.
Requests After 24 Hours:
Not eligible under this policy.
By completing a purchase from FADON, the customer confirms that they have read, understood and agreed to this Return, Exchange & Damage Policy.